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Maintenance · Ethiopia

Maintenance · Ethiopia

WordPress website maintenance for organisations in Ethiopia

A website is not finished at launch. We keep Ethiopian WordPress sites updated, backed up, secure and working, including the payment and data protection details that are easy to forget.

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Currency: Ethiopian birr (ETB)
Payments: telebirr, Chapa, CBE Birr
Data protection: Personal Data Protection Proclamation No. 1321/2024
Time zone: UTC+3, 2 hours ahead of Lagos

Overview

Website Maintenance for organisations in Ethiopia.

Most WordPress problems we are asked to fix come from neglect rather than bad luck: an outdated plugin, a backup nobody tested, an expired SSL certificate or a payment integration that silently stopped confirming orders.

Our maintenance work sits within Managed Services, which start from $2,000 per year. Each plan is scoped in writing so you know exactly what is checked, how often and how quickly we respond.

In detail

Website Maintenance in Ethiopia, in detail.

Keeping payment integrations healthy

Ethiopian gateways change. Methods are added, limits adjust and API versions are retired. In January 2026, a community Chapa plugin for WooCommerce was closed on WordPress.org because of a security issue, leaving stores that relied on it exposed. As part of maintenance we track the gateway components on your site, apply updates after testing them on staging, and run test transactions after each change, so a telebirr or CBE Birr checkout keeps confirming orders.

Ready for a 72-hour breach clock

Proclamation No. 1321/2024 requires a data controller to notify the Ethiopian Communications Authority within 72 hours of becoming aware of a breach, and to inform affected people within the same period. You cannot meet that deadline without knowing what happened. We keep security logs, monitor for malware and suspicious logins, and if something goes wrong we give you a clear account of what was affected, so you and your adviser can decide what to report.

Updates, backups and restores

We update WordPress core, themes and plugins on a staging copy first, then apply them to the live site once checked. Backups run daily and are stored off the server, and we test restoring them, because an untested backup is only a hope. Where your data must remain in Ethiopia, we agree where backups are kept so they follow the same rule as the live site.

Content and calendar housekeeping

Small tasks add up: an events page still showing last year's dates, an admissions form after the deadline, a broken link in the Amharic menu. Our plans include a set amount of content support each month, and we check date-driven content around key points such as Ethiopian New Year in September, so the site always reflects the right calendar. Small edits are logged like any other task, so you can see what changed and when.

Support across two time zones

Our team is in Lagos, two hours behind Addis Ababa, so your working day is covered for most of its length. Requests come through a ticket system or shared channel, every task is logged, and you receive a monthly report of updates, backups, uptime and any incidents. Urgent problems, such as a checkout that has stopped confirming payments, are escalated by phone or message rather than left in a queue. Planned work, such as plugin updates, is scheduled outside your busiest hours in East Africa Time.

Maintenance plans include

Maintenance plans include.

Strategy & Design from $1,500 · Development from $5,000 · Managed Services from $2,000 per year. See pricing

WordPress core, theme and plugin updates tested on staging
Daily off-site backups with restore testing
Gateway checks and test transactions after updates
Malware scanning, firewall and login protection
Security logs to support breach assessment
Uptime and SSL monitoring
Monthly content support hours
Monthly report in plain language

How we approach website maintenanceThe full detail on our approach, process and what is included.

Our work

Platforms we have built.

These platforms, built by our Nigeria team, run payments, learner records and media that all depend on consistent updates and backups.

BFI SchoolOnline school with payments in four currenciesRead the case study

Alvina SchoolsVirtual learning environmentRead the case study

TAWASV PodcastPublish once, reach every platformRead the case study

Questions

Frequently asked questions

Can you maintain a site another agency built?

Yes. We start with an audit of the code, plugins, hosting and backups, then tell you what needs attention before we take responsibility. Sometimes that reveals urgent fixes, such as outdated payment components. The audit findings and any fixes are scoped in writing before we start.

How quickly do you respond to problems?

Response times are set in your Managed Services agreement and depend on the plan and the severity of the issue. A site that is down or a checkout that has stopped working is treated as urgent. Because our day overlaps with Ethiopian business hours, most requests are picked up the same working day.

Do you register us with the ECA?

Registration with the Ethiopian Communications Authority is your organisation's responsibility as the data controller. We help by documenting what personal data the website collects, where it is stored and who can access it, which is the information a registration and your privacy notice typically need.

What does maintenance cost?

Maintenance is part of our Managed Services, from $2,000 per year. That can include hosting through our partners, updates, backups, security and performance work. The final price depends on the size of the site, whether it handles payments and how much content support you need.

Where are our backups stored?

By default, off the main server with our hosting partners. If your data falls under the storage requirement in Article 22 of the proclamation, we agree a backup location that matches it, such as storage within Ethiopia, and document the arrangement.

Start a project

Tell us what you need WordPress to do.

A new website, a redesign, a client portal, a booking system, or a move from another platform. Tell us what you need and we will tell you how WordPress can carry it.