Media · Ticketing
Technext
10,000+ event tickets sold and scanned on WordPress.
Managed Services
Platform Maintenance & Security
Scheduled, documented care for live WordPress platforms. Updates are tested in staging before they reach production. Backups are automated and stored offsite. Security is monitored continuously.
Overview
If something breaks, we know before you do.
A WordPress platform does not stay where you left it. Plugins fall out of date and become attack vectors. Core updates create conflicts that break functionality. Performance degrades as the database grows. Forms stop working. Small issues become expensive problems when nobody is watching.
When the platform runs part of the organisation, every one of those problems becomes an operational problem. Platform Maintenance is the ongoing technical work that keeps the platform secure, fast and stable, without your team having to manage any of it.
We onboard any WordPress platform after an initial audit, whether we built it or not. Monthly reporting is included, so you know exactly what was done and what is next.
Who this is for
- Organisations with no one currently managing their platform
- Platforms that recently launched and need looking after
- Teams whose developer is no longer available
What is included
What is included every month.
- 01
WordPress core, theme, and plugin updates tested in staging before production
- 02
Daily offsite backups with tested restore capability
- 03
Uptime monitoring with incident response within agreed response times
- 04
Continuous security scanning and malware remediation
- 05
Performance audits and optimisation
- 06
Monthly report covering uptime, updates applied, and issues resolved
Proof
Ongoing management through significant growth.
Technext
“Working with the WPFlat team has been nothing short of exceptional. Their technical expertise, responsiveness, and consistency have been pivotal in managing and optimizing Technext's platforms and digital infrastructure.”
Anderson OzakpoCo-founder, Technext
How we work
How maintenance works.
The same team that builds platforms stays on to maintain them. No handoff to a support desk that has never seen the codebase.
- 01
Onboarding
We audit your platform and document everything.
- 02
Baseline fixes
We fix any immediate issues before ongoing management begins.
- 03
Monthly management
Updates, security checks, and performance reviews.
- 04
Reporting
Monthly summary of what was done and what is next.
Maintenance is one part of how we work after launch. See the full six-phase process.
See our full processQuestions
Frequently asked questions
Do we need maintenance if our platform was just built?
Yes. Updates and security monitoring start from day one.
Can you maintain a platform WPFlat did not build?
Yes. We onboard any WordPress platform after an initial audit.
What if something breaks outside business hours?
We monitor uptime and respond to critical issues as quickly as possible, within agreed response times.
Related services
Often paired with this.
Start a project
Tell us what you need WordPress to do.
A new website, a redesign, a client portal, a booking system, or a move from another platform. Tell us what you need and we will tell you how WordPress can carry it.
What happens next
- 01Introductory callUnderstanding the project, the organisation, and the brief.
- 02Discovery questionnaireThe detail we need before designing anything.
- 03Scope agreementDeliverables, timeline, and investment confirmed in writing.