Maintenance, South Africa
We keep South African WordPress sites updated, secure and taking payments. Updates are tested before they go live, and our support hours sit inside yours.
A website that is not maintained drifts: plugins fall behind, security holes open, and one day a gateway update breaks checkout. For a South African business the cost goes beyond lost sales, because POPIA expects you to protect the personal information your site collects and to report a compromise if it happens.
Our maintenance service is part of Managed Services, which start from $2,000 per year. It covers the routine work that keeps your site safe and the attention that catches problems before your customers do.
WordPress core, themes and plugins release updates constantly. Applying them blindly can break a layout or a checkout, while ignoring them leaves known holes open. We apply updates to a staging copy first, check key pages and forms, and only then push them live. Where an update is risky, we tell you before acting and agree a time that suits your trading pattern, avoiding month-end or a campaign launch.
If you sell online through Payfast, Ozow, Peach Payments or Paystack, the gateway plugin is the most important code on your site. Providers change their APIs, add methods such as Capitec Pay and retire older ones. We follow their releases, test new versions on staging with sandbox accounts, and confirm card and Instant EFT payments still complete and return to your store correctly.
POPIA section 22 requires you to notify the Information Regulator and affected people as soon as reasonably possible when there are reasonable grounds to believe personal information was accessed without authorisation. That is hard to assess without evidence. We run security monitoring, keep activity logs and hold off-site backups, so if something happens you can establish quickly what was exposed and act. We also review admin accounts and remove users who no longer need access.
Business details change: a new address, a different returns policy, a new Information Officer. The ECT Act expects online sellers to keep their legal details, prices and policies visible and correct, and POPIA privacy notices must reflect what your forms collect. On a growth retainer we update these pages as your business changes, so the site never contradicts what you actually do.
South Africa runs on UTC+2 all year and our team in Lagos is one hour behind, so your working day and ours line up almost exactly. You raise requests through a shared support channel and see their status, and we agree response expectations in writing as part of your plan rather than promising times we have not scoped. Larger changes are planned with you and scheduled around your trading calendar.
Strategy & Design from $1,500 · Development from $5,000 · Managed Services from $2,000 per year. See pricing
We look after platforms where downtime is visible straight away, such as a school's virtual learning environment and a recruitment portal holding applicants' personal details.
Our Managed Services, which include maintenance, start from $2,000 per year. The final figure depends on the size of your site, whether it runs a store and how much ongoing development you want. We scope every plan in writing so you know exactly what is covered.
Yes. We start with an audit of the code, plugins, hosting and backups, then tell you what needs fixing before we take responsibility. If anything is risky or unsupported, such as an abandoned plugin, we explain the options and costs before touching it.
We isolate the problem, restore a clean backup and close the hole that let the attacker in. We also share the logs and findings so you can decide, with your Information Officer, whether POPIA requires you to notify the Information Regulator and affected people.
Yes. For stores using Payfast, Ozow, Peach Payments or Paystack, we run test transactions on staging after gateway or WooCommerce updates, and check that paid orders are marked correctly in your store before the update goes live. If a test fails, the update waits until it is fixed.
During your working day. Lagos is one hour behind Johannesburg, so our hours overlap with yours almost completely and there is no overnight wait for a reply. Support channels and response expectations are set out in your written plan, so everyone knows how urgent issues are raised.
We also work acrossBotswanaCanadaCôte d'IvoireEthiopiaGhanaKenyaMalawiNigeriaRwandaSénégalSwedenTanzaniaUgandaUnited KingdomUnited StatesZambiaZimbabweAll countries
A new website, a redesign, a client portal, a booking system, or a move from another platform. Tell us what you need and we will tell you how WordPress can carry it.
What happens next
